At Ramu & Rites, every order is prepared with care, and if something isn't right — a damaged item, a defect, a package that never arrives — we want to make it right. Below is exactly how our refund and replacement process works. For anything not covered here, reach out to us at support@ramuandrites.com.
Cancellation Policy
Any changes or cancellations to an order must be requested within 24 hours of placing it. After this window — or once your order has already been accepted and is being prepared by our fulfillment team, whichever happens first — we're unable to make changes or cancel, as production may already be underway. If your cancellation is received in time, we'll refund you in full to your original payment method within a few business days.
Refunds & Replacements
Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving your product. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Cosmetic damage to outer packaging (a dented box, for example) where the product inside is intact does not qualify as a damaged item.
To report an issue, contact us at support@ramuandrites.com with a photo of the problem and a brief explanation. We'll review your claim and let you know whether it's approved. Claims found to be an error on our part are covered at no cost to you, and you may choose either a replacement or a full refund. Approved replacements ship within 3 business days. Approved refunds are credited to your original payment method within a few business days.
Refund & Replacement Exemptions
We're not able to offer a refund, credit, or replacement in the following situations.
Wrong Address: If the shipping address provided is deemed insufficient by the courier, the shipment will be returned to us. We can arrange a reshipment once we've confirmed your correct address, but you'll be responsible for the reshipment cost.
Unclaimed Packages: If a shipment goes unclaimed and is returned to us, a reshipment can be arranged at your cost.
Buyer's Remorse: We do not offer refunds for buyer's remorse or a change of mind. If you'd like to discuss a return or exchange, contact our team — this isn't guaranteed, and any return shipping would be at your own expense.
Rejected by Customs: If a package is returned due to a customs rejection, we're unable to issue a refund. It's your responsibility to check the import regulations for your country before ordering, and to cover any required customs fees.
Order Already in Production: If your order has already been accepted and prepared by our fulfillment team, we're unable to cancel or refund it, even if it's still within the 24-hour window above.
Uncollected FedEx Deliveries: If your order ships via FedEx and isn't delivered because you were unreachable, the address or phone number on file was incorrect, or import duties or taxes went unpaid, the carrier may abandon or destroy the shipment. In these cases, we're unable to offer a refund, reshipment, or replacement.
Please note: if you are exercising your right to cancel under the EU's 14-day cooling-off period, it is your responsibility to accept delivery of the goods. Failure to do so does not count as a valid cancellation and may result in the loss of your right to a refund.
Shipping and Delivery
While we work hard to get every order to you on time, once a package leaves our facility, delivery timing is in the courier's hands. We can't be held responsible for shipping delays, loss, or issues caused by the courier, customs, or other factors outside our control. If you experience a problem with delivery, please contact the courier directly for assistance.
Incorrect Shipping Address
It's your responsibility to ensure the correct shipping address is used at checkout. If it's incorrect and we're not notified within 24 hours of placing your order, you will not be entitled to a free resend or a refund for that reason.
Late or Missing Refunds
If you haven't received your refund yet, first check with your bank or credit card company — processing times vary, and it can take a few business days for a refund to post. If you've done this and still haven't received your refund, please contact us at support@ramuandrites.com and we'll help track it down.
Wellness & Supplement Disclaimer
Ramu & Rites products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease, and statements about them have not been evaluated by the FDA. Individual results vary. Please consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication, or managing a health condition.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is your responsibility to review the most recent version before purchasing and using our products. By purchasing and continuing to use Ramu & Rites products, you are indicating your acceptance of this Return & Refund Policy.
Last updated: July 28, 2026